Upgrading QB 2013 To Latest Edition

We used your call center to try and update our quickbooks pro from 2013 to 2020. We purchased the download and physical copy to install on a new computer. We were told by them that we needed to pay them an additional $200 and give them access to both computers for 2 hours. Is this what usually has to happen to update quickbooks? I am purchase the computers , software and windows install in quickbooks support number …

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